Effective date: 30th September, 2022

Last updated: 3rd October, 2022

GENERAL

• This App named Bioveda(“App / Application / apk”) is operated by BIOVEDA AGRO VENTURES PRIVATE LIMITED. We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.
• We collect your personal information in order to provide and continually improve our products and services.
• Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
• All partner firms and any third-party working with or for Us, and who have access to personal information, will be expected to read and comply with this policy.

HOW WE COLLECT THE INFORMATION

• From you directly and through this App: We may collect information through the App when you visit. The data we collect depends on the context of your interactions with our Website and the App.
• Through business interaction: We may collect information through business interaction with you or your employees.
• From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as:
  • Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
  • Information about your interactions with the products and services offered by our subsidiaries.

INFORMATION WE COLLECT

• We collect information primarily to provide better services to all of our customers.
• We collect the following information from you when you use or signup on our App: Name, email, mobile no. billing address, and other agriculture details.
• When you visit our Site, some information is automatically collected. This may include information such as the Operating Systems (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Site, phone state, permission to send SMS, permission to make phone call, etc. We also collect information about how you use our products or services.
• We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rated, etc.
• We will retain your information as long as we require this to provide you with the goods and services and for such period as mandated by the concerned laws.
• If you opt to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter into any of our competitions or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events.

HOW WE USE INFORMATION

• We use the information we collect primarily to provide, maintain, protect and improve our current products and services.
• We use the information collected through this app as described in this policy and we may use your information to:
  • Improve our services, app and how we operate our businesses;
  • Understand and enhance your experience using our app, products and services;
  • Personalize our products or services and make recommendations;
  • Process, manage, complete, and account for transactions;
  • Provide customer support and respond to your requests, comments, and inquiries;
  • Create and manage the online accounts you manage in our app;
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
  • Communicate with you about promotions, upcoming events and news about products and services;
  • We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences;
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

DATA TRANSFER

• Information about our user is an important part of our business and we take due care to protect the same.
• We share your data with your consent or to complete any transaction or provide any product or service you have requested or authorized. We also share data with our affiliates and subsidiaries, with vendors working on our behalf.
• We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.
• These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
• We release account and other personal information when we believe is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, protect the rights, property or safety of Us, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

DATA SECURITY

• We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
• We work to protect the security of your information during transmission by using Secure Sockets Locker (SSL) software, which encrypts information you input. SSL allows sensitive information such as credit card numbers, UID’s and login credentials to be transmitted securely.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from the major card schemes.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
• We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
• It is important for you to protect against unauthorized access to your password and your computers, devices, and applications. Be sure to sign off when you plan to change your device.
• Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
• Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

LINKS TO THIRD PARTY SITE/APPS

Our App may, from time to time, contain links to and from other websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our app, we encourage you to read the privacy policy of every website you visit.

SHARING OF PERSONAL INFORMATION

• We do not share your personal data with third parties without your prior consent other than:
• We do not share your personal data with third parties without your prior consent other than:
  • With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with Us requiring that the third party provide at least the same level of privacy protection as is required by such principles;
  • To comply with laws or to respond to lawful requests and legal process;
  • To protect the rights and property of Us, our agents, customers, and others including to enforce our agreements, policies and terms of use;
  • In an emergency, including to protect the personal safety of any person; and
  • For the purpose of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).

CHILDREN

Our If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use Our app with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to noncompliance with this section.

YOUR INFORMATION CHOICES AND CHANGES

• You can also make choices about the collection and processing of your data by us. You can access your personal data and opt-out of certain services provided by us. In some cases, your ability to control and access to your date will be subject to applicable laws.
• You may opt-out of receiving promotional emails from us by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as emails about our ongoing business relationship. You may also send requests about you got preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by sending an email to the email address provided at the bottom of this document.

CHANGES TO THIS POLICY

Our we may change this policy from time to time. If we make any changes to this policy, we will change the “Last Updated” date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy. If you have any concern about privacy or grievances with us, please contact us with a thorough description and we will try to resolve the issue for you. Contact Details:

BIOVEDA AGRO VENTURES PRIVATE LIMITED

REGD OFFICE:

TOWER 3-801, MALIBU TOWNE, SOHNA ROAD, SECTOR 47, GURUGRAM, GURUGRAM, HARYANA, 122001,

Terms and Conditions

• BIOVEDA AGRO VENTURES PRIVATE LIMITED Mobile Application is an agricultural service provided by the application.
• It is provided as is and cannot be modified on user’s request.
• The mobile application, logo, logic, code, algorithm is the sole property of BIOVEDA AGRO VENTURES PRIVATE LIMITED. Any duplication, copying, unauthorized distribution, modification, reverse engineering of the app to obtain the formula or recreate a similar logic is strictly prohibited.
• Service tax or other taxes are applicable as per the law
• The content provided in the application is purely for farmer’s reference and does not provide any warranty or guarantee for affecting directly or indirectly to the crop yield.
• Agricultural yield management depends on various inputs and environmental factors and it will be individual risk and responsibility to utilize information provided by the app.
• The company is not liable for any issue loss or damage or consequences caused by the use of suggested products or dosage through the app.
• End users are asked to check with other agricultural experts before adopting any process or product.
• Customers should take analysis provided by the app only as a guidance and seek the advice of any other agricultural expert before any application of fertilizer or agricultural planning.
• Since BIOVEDA does not manufacture any products suggested within the app it does not take any responsibility on usage of suggested procedures and services. BIOVEDA app is not responsible for any issues arising out of the use of the app.
• The methods and solutions used in app is governed by BIOVEDA and its team this method is practiced by BIOVEDA on its own field with controlled process; the results and effects vary according to geographical and other factors.
• Internal factors include but not limited to physiological, genetical, etc. External factors: including but not limited to environmental, physical handling, etc. Hence the method in the application may vary user to user. So it is at the sole discretion of the user or farmer to use the suggestions mentioned in the app.
• As agriculture production depends on various parameters and various important inputs practiced by farmers therefore considering sole usage of suggested dose will be the responsibility of user and its effect on crop yield.
• We accept only advance payment for subscription and will not be refunded in any case.
• All legal liabilities will be subject to the GURUGRAM, HARAYNA, India jurisdiction.

PAYMENT TERMS AND CONDITIONS

• Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services.
• In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
• Server Slow Down/Session Timeout: In case the App or Payment Service Provider’s webpage, that is linked to the App, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact the Merchant /Company via e-mail or any other mode of contact as provided by the Merchant /Company to confirm payment.
  • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent /duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
• The Merchant / Company and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
  • The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
  • Any interruption or errors in the operation of the Payment Gateway.
• The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Merchant / Company or the Payment Service Provider(s) have no control over such matters.
• Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, the Merchant / Company does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
• The Merchant / Company, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the App.
• The User will be required to login his/ her own Mobile no & OTP based, created by the user after registering on the App / in order to register and/ or use the Services /Products provided by Merchant / Company on the App. By accepting these Terms and Conditions the User aggress that his/ her Mobile no & OTP based are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
  • Keep his/ her Mobile no & OTP strictly confidential.

DEBIT/CREDIT CARD, BANK ACCOUNT DETAILS

• The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
• The User may make a payment Merchant / Company by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
  • The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
  • The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
  • The User is authorizing debit of the nominated card/ bank account for the purchase of products selected by such User along with the applicable shipping charges.
  • The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

PAYMENT GATEWAY DISCLAIMER

The Service is provided in order to facilitate access to view and purchase products offered by BIOVEDA AGRO VENTURES PRIVATE LIMITED. The Merchant / Company or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the App for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

CANCELLATION POLICY

Once the User will be registered and paid the Fee through online Payment Gateway. He/She will not be able to cancel the transaction in any circumstances. No Payment will be refunded to the User.

PAYMENT REFUND POLICY FOR ONLINE PAYMENTS REFUND FOR CHARGE BACK TRANSACTION:

In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach the Merchant / Company with his/ her claim details and claim refund from the Merchant / Company alone. Such refund (if any) shall be affected only by the Merchant / Company via payment gateway or any other means as the Merchant / Company deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained. Any such request has to be sent to info@biovedaagroventures.com with the registered email address used while placing the order.

REFUND FOR FRAUDULENT/DUPLICATE TRANSACTION(S):

The User shall directly contact the Merchant / Company for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by the Merchant / Company alone in line with their policies and rules.